We accept a wide range of payment methods for your convenience:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, UnionPay
• Digital Wallets: Apple Pay, Google Pay
• Online Payment Platforms: PayPal, Klarna (for flexible payment options)

Unfortunately, we do not accept bank transfers or checks at this time.

• Standard UK Shipping: 3-5 business days
• Express UK Shipping: 1-2 business days
• International Shipping: 7-14 business days, depending on the destination country.

Please note that processing time is separate from shipping time.

Yes, we offer free UK shipping on all orders over £45. For international orders, shipping fees will vary based on the destination and will be calculated at checkout.

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package. You can also track your order status in the "My Orders" section of your account.

In compliance with UK online sales regulations, we offer a 14-day return policy for most items. You can return items within 14 days of receiving them for a full refund, provided they are in their original condition and packaging.

• Exceptions: Certain items may be non-returnable due to hygiene reasons (such as cosmetics if opened) or if they were personalized or custom-made.
• Process: To initiate a return, please contact our customer service team for instructions and a return label if applicable.
• Refund Timeframe: Once we receive your returned item, we will process the refund within 14 days.

Please note that return shipping costs may apply unless the item is faulty or incorrect. For further details, refer to our Return Policy page.

To initiate a return, please contact our customer service team at Lycheemochi.uk@gmail.com We will provide you with a return shipping label and instructions on how to return your item. For exchanges, let us know what item you’d like to receive in place of your original order.

If your order has not yet been shipped, you may be able to modify or cancel it. Please contact us as soon as possible at Lycheemochi.uk@gmail.com. with your order details. Once the order has been shipped, we cannot make any changes.

Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on your location and will be shown at checkout.

You can reach our customer support team by emailing Lycheemochi.uk@gmail.com. We strive to respond to all inquiries within 24 hours on business days.

Follow us on Instagram on "Back In Stock" page and send us a direct message with the product details you’d like to see back in stock. You can also contact us through our Contact Form, letting us know your preferences.